1. If you were the CEO of a manufacturing firm, would you encourage your firm to apply for the…

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1. If you were the CEO of a manufacturing firm, would you encourage your firm to apply for the Malcolm Baldrige award? Why or why not?

2. If you were presented the opportunity to be a Baldrige examiner, would you accept it? Why or why not? Make your answer as substantive as possible.

3. How can firms use lean production to improve quality? Is lean a useful concept for both service and manufacturing organizations?

 

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