1. What are the major substantive differences between the quality awards discussed in the chapter and ISO 9000:2008? Are they intended for similar or entirely different purposes?
2. Describe the purpose and the intent of the ISO 9000:2008 program. What are the advantages of becoming an ISO 9000:2008-certified company? Are there any disadvantages?
3. Describe the purpose and the intent of the ISO 14000 program.