inneedofhelp

Please read the case and answer the following questions below. I am providing power point slides from the chapter 11 and the instructor’s manual from an earlier edition to help answer the questions. The instructor’s manual points out what the instructor is looking for.

Will Teams Work?

An automobile parts manufacturer was attempting to institute employee problem-solving teams to improve quality. This action was strongly encouraged by its biggest customer, a major automobile manufacturer. The competition in the original equipment manufacturing (OEM) business is especially fierce. The major automobile manufacturers (Ford, GM, DaimlerChrysler, Toyota, Honda, etc.) now demand high-quality parts at extremely low costs, and they often play one supplier against the other to force the OEM industry to meet their standards.

A TNA of middle- and first-level production managers was conducted. These managers were responsible for the operation of the parts production system, a system that is highly mechanized and somewhat automated. The labor force in this area is primarily high-school graduates, but many have less education. The managers’ responsibility prior to the change was to ensure that the hourly workers did their jobs in the proper manner and that the right amount and type of parts were produced to meet the production schedule.

The TNA showed low technical knowledge among these managers, because they had been hired to monitor the hourly employees. They did not really understand the machinery and equipment and had never operated it. Most of them used a confrontational style in dealing with their subordinates, because they felt that if they took a gentler approach, the unionized workforce would take advantage of them. The managers were all selected on the basis of their high need to control their environment, strong desire to achieve, and willingness to work with others to get the job done. These traits still characterize this group of managers.

Case Questions (pg434)

• What is the managerial context in which these managers will be operating? Do you think training designed to help managers understand the context they will be operating in will be helpful? Why or why not?
• What types of competencies should be developed in the management training? Give your rationale.
• What types of training should be used to provide the different competencies? How long will it take to provide this training? Give your rationale.
• What are the alternatives to management development? Do you think one of these alternatives should be used? Why or why not?

• Research DNA testing with regard to corrections and prisoners’ rights.
• In 4–6 paragraphs, address the following:
  • According to the U.S. Supreme court, prisoners do not have the right to DNA testing. Do you believe that this is the right decision?
  • If you disagree with the Court, then what do you think about the necessary resources to accommodate prisoners with their DNA testing requests? Think about costs, manpower, time, and so forth.
  • If you agree with the Court, then what do you think about the inmates who are innocent and their wrongful convictions?
  • If a prisoner DNA test proves that a prisoner has been wrongfully convicted, then should the prisoner be compensated?
    • To what extent do you feel it is necessary to compensate wrongfully convicted prisoners?
• Post a new topic to the Discussion Board that contains your responses pertaining to the above information.

Assignment 1: Customer Relationship Management

You read about CRM in your Reading area as well as the use of social media. CRM software is used by many companies whether small, medium, or large as is social media since it helps build relationships at minimal cost to the business. Now you will research available CRM software and propose a solution to a business scenario problem. Your submission will be in the form of a PowerPoint presentation with audio which is a useful skill to have on your resume as it can be used in training and proposals among other uses.

Research CRM technology on the Internet to see how it functions.

Read the scenario and address the checklist items.

Scenario:

Envirotruck is a company that produces energy efficient all-wheel-drive and 4-wheel-drive trucks (twice that of their competition) with ample clearance for construction and rough terrain applications in the U.S. and Canada. They have been in business for two years with much success delivering to their customers via rail. The trucks are priced competitively with other all-terrain vehicles and are promoted primarily via the Internet. They now have a roster of 100,000 clients thanks to some major industrial clients. The problem that the CEO sees looking towards the future, is that each department seems to be operating as a distinct entity rather than cooperatively. A customer complains on LinkedIn that they are thinking of trying the competition as they don’t believe Envirotruck values their business. The CEO sees this comment and immediately calls a company meeting.

You are the current marketing manager and you hear about these problems prior to the meeting. You want to provide a means of resolving these issues.

Checklist:

• Specify what software you would use to improve the management of the customer relationship.
• Describe how it would benefit the organization.
• Specify what social media you would use to enhance the customer relationship with Envirotruck.
• Explain how the social media you chose would enhance Envirotruck’s relationship with the customer.

Submit a PowerPoint presentation of 8 (this includes the title and references) slides with audio presentation addressing the checklist items. Make sure to re-record your audio if there are any errors before submitting your presentation (such that it could be submitted to your boss) to the unit Dropbox.

Access the grading rubric.

Disclaimer: The organization and characters depicted in this exercise are fictional. Any resemblance to real organizations or individuals is purely coincidental.

Write a three page APA style analysis highlighting one or more strategies your company(Krispy Kreme Doughnuts) has implemented and the effectiveness of that strategic decision. Use terminology from the text. Include why management in your company made this strategic decision. Include References page in addition to three written pages