A form of exporting to less-developed countries is called Answer licensing. franchising. greenfield
A form of exporting to less-developed countries is called
Answer
licensing.
franchising.
greenfield venture.
joint venture.
countertrade.
Question 2
According to Spotlight on Skills in Chapter 3, one of the most
universal gestures is:
Answer
Arm
up, shaking back and forth (waving)
Scratching
your chin (thinking)
A
smile (happiness or politeness)
Closing
your eyes (boredom)
A
pat on the back (congratulations)
Question 3
For the past several years, foreign companies have invested more
in business in ________ than in any other place in the world.
Answer
Brazil
India
China
United
States
Russia
Question 4
Which of these reflects a cultural preference for cooperation, group
decision making, and quality of life?
Answer
Individualism
Collectivism
Masculinity
Femininity
Power
distance
Question 5
All of the following are considered emerging economies EXCEPT:
Answer
Brazil
Russia
India
China
Canada
Question 6
Exporting, licensing, and direct investing are called __________
strategies because they represent alternative ways to sell products and
services in foreign markets.
Answer
globalized
expansion
retrenchment
market
entry
concentrated
business
Question 7
Which of the following refers to the frustration and anxiety
that result from constantly being subjected to strange and unfamiliar cues
about what to do and how to do it?
Answer
Societal
chaos
Civilization
distress
Culture
confusion
Societal
disorder
Culture
shock
Question 8
Countries whose social values reflect low power distance
Answer
are
highly democratic.
accept
inequality in power among institutions, organizations, and people.
expect
equality in power.
avoid
uncertainty.
none
of these.
Question 9
In 2010, which of the following countries formed a free trade
area with the ten countries that make up the Association of Southeast Asian
Nations (ASEAN)?
Answer
Laos
United
States
Mexico
China
Japan
Question 10
The European Union has expanded to a ____-nation alliance.
Answer
14
12
27
16
21
Question 11
Kim, a Japanese expatriate working in Denmark, tends to use
communication primarily to build personal social relationships. She feels
that relationships and trust are more important than business. Kim is
surprised that her business associates in Denmark do not share the same
views. Based on this information, Kim most likely grew up in what type of
culture?
Answer
Human-oriented
Passive
Assertive
Low-context
High-context
Question 12
Which of the following is an entry strategy in which the
organization maintains its production facilities within its home country and
transfers its products for sale in foreign markets?
Answer
Franchising
Licensing
Exporting
Greenfield
venture
Joint
venture
Question 13
The president of Pepsi Company is the keynote speaker at a
retirement dinner for a long time bottler. This is an example of which of the
following roles?
Answer
Liaison
role
Figurehead
role
Negotiator
role
Leader
role
Monitor
role
Question 14
Max Weber felt selection of employees should be based on:
Answer
education
competence
connections
political
skills
efficient
systems
Question 15
What is the role of the negotiator?
Answer
The
negotiator role involves formal negotiations and bargaining to attain
outcomes for the manager’s unit of responsibility.
The
negotiator role involves seeking current information from many sources.
The
negotiator role involves the initiation of change.
The
negotiator role involves resolving conflicts among subordinates or between
the manager’s department and other departments.
The
negotiator role pertains to the development of information sources both
inside and outside the organization.
Question 16
Being a successful manager means thinking in terms of all of the
following, except:
Answer
building
teams.
generating
the most profit.
becoming
a motivator.
becoming
an organizer.
establishing
networks.
Question 17
The bureaucratic organizations approach is a subfield within the
____.
Answer
classical
perspective
systems
theory
scientific
management
learning
organization
management
science view
Question 18
The ____ role involves resolving conflicts among subordinates
between the managers department and other departments.
Answer
resource
allocator
entrepreneur
negotiator
liaison
disturbance
handler
Question 19
In ____ every situation is viewed as unique.
Answer
a
universalist view
a
TQM view
a
case view
a
scientific management view
None
of these.
Question 20
Which of the following uses the latest information technology
to keep in close touch with customers and to collect and manage large amounts
of customer data?
Answer
Supply
chain management
Learing
organizations
Scientific
management
Customer
relationship management
The
humanistic approach
Question 21
Conceptual, human,
and technical skills are important to which managerial level?
Answer
Top
managers
Middle
managers
First-line
managers
Non
managers
All
of these
Question 22
An innovation mindset that strives to meet customers’ immediate
needs quickly and inexpensively is referred to as:
Answer
Kaizen
Just-in-time
control
Total
quality management
Jugaad
XY
Theory
Question 23
A social entity that is goal directed and deliberately
structured is referred to as a(n)
Answer
organization.
management.
employee.
student.
task.
Question 24
Which of these forces comprises unwritten, common rules and
perceptions about relationships?
Answer
Economic
Political
Social
Legal
Personal
uestion 25
Which of the following dimensions of the general environment
includes all elements that occur naturally on earth?
Answer
Sociocultural
dimension
Technological
dimension
Economic
dimension
Natural
dimension
Environmental
dimension
Question 26
When Miami Herald launches a Spanish-language newspaper, El
Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American
news and sports, it is responding to changes in ____ environment.
Answer
sociocultural
technological
economic
competitors
suppliers
Question 27
The general environment dimension that includes consumer purchasing
power, the unemployment rate, and interest rates is called the
Answer
legal-political
dimension.
sociocultural
dimension.
technological
dimension.
economic
dimension.
task
dimension.
Question 28
The level of corporate culture which cannot be seen but can be
discerned from how people explain and justify what they do is
Answer
Invisible
artifacts
Expressed
values and beliefs
Slogans
and ceremonies
Dress
and office layout
None
of these
Question 29
The internal environment within which managers work includes all
of the following EXCEPT
Answer
corporate
culture
production
technology
organization
structure
physical
facilities
labor
market
Question 30
Which of the following is NOT a part of adapting the
organization to changes in the environment for coping with high environmental
uncertainty?
Answer
Boundary-spanning
roles
Advertising/public
relations
Mergers/joint
ventures
Interorganizational
partnerships
All
of these are a part of organizational response in adapting the organization
to changes in the environment.
Question 31
____ includes all elements existing outside the boundary of the
organization that have the potential to affect the organization.
Answer
Organizational
environment
Internal
environment
Task
environment
General
environment
Technological
environment
Question 32
____ system draws resources from the external environment and
releases goods and services back to it.
Answer
Production
Closed
Open
Information
Management
Question 33
____ are associated with surface level of organizational
culture.
Answer
Values
Norms
Manners
of dress
Beliefs
All
of these
Question 34
Terry manages a food distribution company that is highly focused
on creating a strong cohesive culture, but the company does not tie
organizational values directly to goals and desired business results. Terry’s
company most likely falls in which quadrant of organizational performance and
culture?
Answer
Quadrant
A
Quadrant
B
Quadrant
C
Quadrant
D
Quadrant
E
Question 35
Which of the following cultures is suited to organizations that
are concerned with servicing specific customers in the external environment but
without the intense need for flexibility and rapid change?
Answer
Adaptability
culture
Clan
culture
Achievement
culture
Consistency
culture
None
of these
Question 36
McDonald’s “We Love to See You Smile” represents a
Answer
ceremony.
symbol.
ritual.
slogan.
political
activity.
Question 37
Which of the following is an individual who must make an ethical
choice in an organization?
Answer
The
symbolic leader
An
obstructive manager
The
defensive individual
The
moral agent
An
authoritarian manager
Question 38
____ is NOT included in the model of personal moral development
described in your text.
Answer
Preconventional
level
Conventional
level
Principled
level
Postconventional
level
All
of these are included in the model
Question 39
When an official is given the responsibility of overseeing all
aspects of ethics and legal compliance. S/he is referred to as
Answer
a
whistle-blower.
a
chief ethics officer.
vice-president
of human resource management.
a
yes-man.
a
political play.
Question 40
The ____ ethic was the basis for the state of Oregon’s decision
to extend Medicaid to 400,000 previously ineligible recipients by refusing to
pay for high-cost, high-risk procedures.
Answer
justice
moral-rights
obstructive
individualism
utilitarian
Question 41
Spotlight on Ethics in Chapter 4 suggests all of the following
when challenging the boss on ethical issues EXCEPT:
Answer
do
your research
begin
the meeting by taking the floor
pay
attention to your word choice and demeanor
take
care how you suggest your alternative solution
be
patient
Question 42
The assumption that “If it’s not illegal, it must be
ethical,” ignores which of the following?
Answer
Domain
of codified law
Domain
of ethics
Domain
of free choice
Discretionary
responsibility
Domain
of symbolism
Question 43
An example of an ethical structure is
Answer
chief
ethics officer.
a
formal statement of company values.
an
equal opportunity policy.
whistle-blowing.
corporate
speech.
Question 44
Examples of unethical behavior toward ________ include a hostile
work environment and violations of health and safety rules.
Answer
customers
financiers
society
suppliers
employees
Question 45
____ means that managers are honest and trustworthy, fair in
their dealings with employees and customers, and behave ethically in both their
personal and professional lives.
Answer
Ethical
leadership
Followership
Corporate
espionage
Command-and-control
approach
Concern
for production leadership
uestion 46
The ____ refers to the ethical concept that moral decisions are
those that best maintain the rights of those people affected by them.
Answer
individualism
approach
justice
approach
utilitarian
approach
moral-rights
approach
discretionary
responsibility approach
Question 47
The concept that the party responsible should compensate
individuals for the cost of their injuries is referred to as
Answer
distributive
justice.
injury
justice.
procedural
justice.
organizational
justice.
compensatory
justice.
Question 48
All of the following are examples of special interest groups
EXCEPT
Answer
professional
associations.
trade
associations.
political
action committees.
courts.
consumerists.
uestion 49
Which of the following stages is the stage of personal moral
development in which an individual develops an internal set of standards and
values?
Answer
Preconventional
Conventional
Principled
Discretionary
Social
Question 50
____ is not part of the structures and systems pillar of an
ethical organization.
Answer
Corporate
culture
Code
of ethics
Ethics
committee
Whistle-blowing
mechanisms
Rewarding
ethical behavior
2 points
