Administration assistant, Georgia Kelly is 59 years old and has lodged a notice of disability and a claim for compensation for a left wrist injury. She states she does not remember a specific incident that caused the injury and assumes it might be caused by overuse.
Her employer lodges an employer report form and argues the worker’s duties do not include repetitive movement and requests further investigation because the worker has lodged previous sick leave applications for a non work-related injury.
Attached to the worker’s claim form is a prescribed medical certificate certifying the worker fit for alternative duties with a restriction placed on lifting with the left arm. The doctor also recommends the worker not undertake duties including typing and the employer does not know if there are any alternative duties available.
- Write a description of what you would do and justify your actions as the case manager responsible for managing this claim. Include in your answer reference to any legal, organisational and/or procedural requirements you would need to consider. Include in your answer view as to whether the claim should be accepted, rejected or initially undetermined.
- How would you decide whether the worker should have a return to work plan?
Your answers should be detailed with ideas and suggestions properly supported and/or justified.