Evaluate the change using Kotter’s 8-step model and explain how it was used, or could have been adopted for use, in this case.
Read the “Transformation at the IRS” case study. In a paper of 1,250-1,500 words, with your instructor-assigned group, address the following:
Evaluate the change using Kotter’s 8-step model and explain how it was used, or could have been adopted for use, in this case.
After this case took place, the IRS considered outsourcing their collections (overdue tax collections). Would you recommend this plan? Why or why not?
