Question Assume you are doing a classroom presentation on customer-focused listening. Reread your re

Question Assume you are doing a classroom presentation on customer-focused listening. Reread
your responses to the What Do You Think? questions that you completed throughout
this chapter. What are some service attitudes and practices that promote the sincere
desire to pay attention to what customers say? Which service situations promote
effective listening and feedback? Which skills should CSRs practice that comple-
ment  customer-focused  listening?  Compile  your  responses,  as  directed  by  your
instructor. Your assignment should be two to three pages in length. APA format ……. …..

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