The Future of Technology in CRM

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Read from The Definitive Guide to Social CRM: Parts VI,VII

  • Based on your readings and viewing of the videos below what is your vision for the future of technology in CRM
  • Find two articles that illustrates your vision and discuss them in your response. 
  • Big Data and Data Analytics are mentioned in Chapter 22 of the book.  Be sure and integrate these concepts into your answer.

Videos to inspire your thinking:

https://www.youtube.com/watch?v=6TQtrXyeIhY&feature=youtu.be

https://www.youtube.com/watch?v=uafcFH6dcqQ&feature=youtu.be

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