The table below shows a day in the life of the operations director of a luxury hotel in Malta. How…
The table below shows a day in the life of the operations director of a luxury hotel in Malta. How much time is she spending on each operations management activity?
Time
From
To
Location
Activity
7:00
7:45
Public areas Walk around and check; ensure that everything operating to standard.
Pool area and reception clean and tidy. Meet most staff on duty, discuss problems
7:45
8:00
Own office
Read all performance reports for previous night to become aware of all issues arising. Check e-mails and reply as necessary
8:00
8:45
Meeting room
Daily planning meeting with all department heads (front office, finance, facilities, health club, restaurant, housekeeping). Discuss today’s important activities, events and constraints (potential capacity problems, etc.)
0
0
Restaurant terrace
Meet customers during breakfast, along with food services manager. terrace Ensure adequate capacity available, check quality of food and service
10:00
11:00
HR department
Meeting to discuss all recruitment needs for summer season. Review training plans and budgets. Agree capacity requirements for part-time staff
11:00
14:00
Bars, restaurants
Meet customers and check that quality meets their expectations. Visit chef with restaurant manager to pre-empt any capacity or quality problems
14:00
14:45
Own office
Finalise plans for a high-profile wedding
14:45
16:00
Facilities
Meeting with chief engineer to discuss long-term plans and investment appraisal for improvements to air-conditioning system
16:00
17:00
Events office
Planning meeting with client and selected managers for a high-profile wedding: Final design of the service package and timetable for this 300-guest event
