customer relationship management (CRM) in consumer markets

To receive credit for this exercise, create a new journal entry and answer the following questions.

  1. One of the common uses of customer relationship management (CRM) in consumer markets is to rank customers on profitability or lifetime value measures. Highly profitable customers get special attention, while unprofitable customers get poor service or are often “fired.” What are the ethical and social issues involved in these practices? Could CRM be misused? How and why?
  2. Think about all of the organizations with which you maintain an ongoing relationship (banks, doctors, schools, accountants, mechanics, etc.). Would you consider yourself to be unprofitable for any of these organizations? Why? How might each of these organizations fire you as a customer? What would you do if they did?
  3. Given the commoditized nature of many markets today, does customer relationship management—and its associated focus on quality, value, and satisfaction—make sense? If price is the only true means of differentiation in a commoditized market, why should a firm care about quality? Explain.

nventory Costing and Periodic and Perpetual inventory Systems

Redster Company is a manufacturing firm. Presented below is information concerning one of its products, called Ander.

Using an Excel spreadsheet, compute the cost of goods sold under the following situations:

Date

Transaction

Quantity

Price/Cost

1/1

Beginning inventory

2,900

$10

2/12

Purchase

3,300

$15

3/2

Sale

2,400

$28

4/18

Purchase

4,500

$18

5/31

Sale

3,800

$30

  1. Periodic system, FIFO cost flow
  2. Perpetual system, FIFO cost flow
  3. Periodic system, LIFO cost flow
  4. Perpetual system, LIFO cost flow
  5. Periodic system, weighted-average cost flow
  6. Perpetual system, moving-average cost flow

Your submission must show all calculations used to arrive at the answers,AND A SHORT WRITTEN NARRATIVE OF TOPIC . Any written comments must be formatted according to the APA REQUIREMENTS Insert comments, as needed, using Excel’s “Add a Comment” function.

Human Resources, management homework help

Write a research paper or approximately 750 words reviewing a leader. This person can be someone with whom you have worked, or a historical or contemporary public leader. Evaluate this leader with respect to the employees that he or she supervises. Apply what you have learned in this class to the following discussions in your paper:

  • A description of your leader and why he or she was selected
  • A brief description of your leader’s daily responsibilities
  • A brief description of your leader’s direct reports and their duties
  • Your leader’s strengths
  • Your leader’s weaknesses
  • Your leader’s key accomplishments
  • Why has this leader been so successful?

Real Choices at Subaru, marketing homework help

Read the Chapter 7 Case: Real Choices at Subaru
Answer the question in 200 – 350 words

As Marketing Manager for Subaru, respond to the following – “In what ways could Customer Relationship Management (CRM) help Subaru conduct successful target marketing and positioning of their products?”

Case Anlysis

Bethesda Mining Case:

  • For each case, students must provide summarize his/her individual analysis in a summary document/fact-sheet which is limited to 3-pages
    • Overview and Assumptions –
    • Project cash flows –
    • Understanding of capital budgeting techniques/computations –
    • “What if” Analysis and impact on decision –
    • Rationale and Recommendation including both tangible and intangible benefits –
    • Format and Layout of Information

All Calculation has been done in an Excel, just the analysis required

Treatment of Offenders, law homework help

INSTRUCTIONS:

Imagine that you are working in a state probation and parole office. You have just celebrated four years on the job as a journeyman parole officer. Many of your colleagues turn to you for advice with their clients, and you consider yourself well respected by your peers and your supervisors.

Recently, you begun to develop genuine concern over a co-worker’s treatment of offenders. His office is directly next to yours, and on at least four occasions, you have heard him screaming obscenities at them in his office. One time, you personally observed him pat a female probationer on the buttocks, as she was leaving his office, and you heard him say to her, “Be sweet to me and I’ll keep you out of jail.”

What surprises you is that no one else in the office seems to notice anything wrong. You begin to wonder if you are misinterpreting things, or if there is a genuine problem brewing.

Additional Instructions:

Prepare a 3 page paper, addressing the following.

  • Articulate what you would do in response to a co-worker’s unethical behavior.
  • Explain what action you would or would not take, and the rationale for your action or inaction, based on your understanding of applicable ethical systems.
  • Analyze factors you would evaluate in reaching a decision to contact internal affairs about the potential sexual harassment of a probation client.

Special Instructions:

Create a 3 page essay in APA format. Use 3 academically verified sources for references. Be sure to utilize in-text citations.

Law Portfolio Assignment.

The majority of law firms and legal departments utilize the Microsoft Office Suite of applications for calendars, word processing, spreadsheets, database management, and presentation graphics. Your proficiency in these applications should be high.

Prepare a template for the sample pleading in Portfolio Document assignment four in Chapter 3.

Prepare an Excel spreadsheet showing the components of a stock portfolio as outlined in Portfolio Assignment five in Chapter 3. You will create a cover sheet (a separate page) that restates the facts used in creating the spreadsheet so it can be included in your portfolio.

Assignment should be 3-4 pages in length.

For citation guidelines, please refer to the table in the Legal Writing Resources under the Course Home. (The book for this assignment is Legal Studies Capstone: Assessing Your Undergraduate Education)

New Product Launch

Purpose of Assignment

Understanding the various phases of a product or service lifecycle is critical when addressing a market. If your product is in decline and the competitor’s product is in growth, your strategy for the product or service will be different. This exercise will enable students to demonstrate an understanding of both their product/service life cycle stage and a competitor’s product. It is designed to help students explore product mix strategies in the various phases of a product or service life cycle. This tool is critical when addressing a market penetration, market saturation or product/service decline.

Assignment Steps

Resource: Plunkett Research Online located in the University Library.

Design a minimum 1,050-word New or Product Refresh Product Launch Plan in Microsoft®Word. The product launch plan will be for two markets: U.S. and one international market. Domestic market generally means the market where the company headquarters are located. If you choose a domestic market that is not the U.S. than your other market is required to be the U.S. Compare your product/service to at least one other competitor. This can be a product/service that is used by a team member in their individual assignment. The competitor does not need to be in both markets, you can have two different competitors, one for each market.

Include the following:

  • Brief SWOT (emphasizes internal market–Strengths, Weakness, Opportunities, Threats) and/or TOWS (emphasizes the external market–Threats, Opportunities, Weakness, Strength).
  • A graph or chart if the team deems it necessary.

Include two of the following:

  • Definition of product or service.
  • Description of product or service–marketing message.
  • Why the product or service needs to be introduced or refreshed (target audience).
  • Address competition in each region and how the new product or refresh provides a competitive advantage.
  • Evaluate the potential growth rate. Look for information on similar products/services to determine a 3 year growth rate (Compound Annual Growth Rate-CAGR). Information may be located in the University Library.

Note: Charts/graphs/tables do not count toward the word count.

Cite a minimum of three peer-reviewed references.

Format your assignment consistent with APA guidelines.

Okay, I have been tasked with Nike’s International Market. I do not care which competitor the tutor chooses to compare it with. The word count should be approximately 5 to six hundred words and the SWOT does not count as a part of the word count.

Assessing Political Risk and Legal Restrictions

For your final paper you will be developing an international business plan. The scenario is that you have a small business in a country of your own choice and would like to expand on a global level. This business will be used in all of your assignments. Select a country of your choice that you might want to explore doing business in. Based on your findings prepare a 4-5 page report that addresses the following:

    • Political stability of your country.
    • Labor laws, labor costs, and other related areas to note.
    • Trade barriers or investment restrictions
    • Tax and other investment incentives.
    • Laws concerning foreign investment.
    • Other needed information needed that you feel is important to mitigate any risk.
    • Use at least three (3) quality references. Wikipedia does not quality as academic resources. Credible websites are acceptable.

Your assignment must follow these formatting requirements:

    • Be typed, double spaced, using Times New Roman or Ariel font (size 12), following APA formatting inclusive of: title page, headers, page numbers, citations and references. The title and reference page are not included in the page count.

Course Outcomes:

Examine the international business environment

Analyze feasibility of entering an international market

Course Objectives:

Analyze government and political impact on international business

Determine the structures and foreign exchange of international business

OPS 571 Operations Consulting

Purpose of Assignment

The purpose of this assignment is for students to learn how to develop an operations consulting proposal.

Assignment Steps

Resources: Operations and Supply Chain Management: Ch. 25, Microsoft® PowerPoint®

Choose a business in the media having difficulties with its operating model or one which is struggling in your community.

Evaluate how all or some of the items from the Operations Consulting Tool Kit in Operations and Supply Chain Management could help this business get back on track.

Determine the resources and data you will need to deploy an operations consulting engagement with this business.

Develop a business case including financial benefits on how operations consulting can have a positive impact on the business.

Develop a 10- to 15-slide Microsoft® PowerPoint® presentation of an operations consulting engagement proposal to the Chief Operating Officer (COO) and Chief Executive Officer (CEO) of the target firm.

Format your assignment consistent with APA guidelines.

Click the Assignment Files tab to submit your assignment.