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You have just accepted an international assignment in
Sweden. On your first day in the office, you meet several new colleagues. Lars
is the manager of the office and is a Swedish citizen; he has been with the
company for five years. Sylvie is from France and has also just come to Sweden
to work for your U.S. company.
Sylvie would be referred to as a(n):
Select one:
a. expatriate
b. host-country
national
c. third-country
national
d. local provider
e. interloper
Which of the following acts prohibits discrimination based
on race, sex, age, color, national origin, and religion?
Select one:
a. The Fair Labor
Standards Act of 1938
b. The Immigration
Act of 1990
c. The Equal Pay Act
(1963)
d. The Americans with
Disabilities Act (1990)
e. The Civil Rights
Act of 1964
Question 3
t
Learning organizations are good at
Select one:
a. problem creation.
b. learning from
prior experiences.
c. containing
knowledge.
d. discouraging new
approaches.
e. None of the above.
Question 4
Question text
Collective Bargaining establishes
Select one:
a. wages, hours and
working conditions.
b. a grievance
procedure.
c. order of layoffs.
d. All of the above.
e. None of the above.
uestion 5
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Barney’s Bats is reviewing their entire process. In
particular, they are assessing how they get the wood used to make their bats,
the process of making the bats from wood, and what their customers are looking
for in their products. They market exclusively to major league players who are
both demanding and specific in their requirements.
When the managers of Barney’s Bats consider the requirements
the players have for the bats, they are looking at what part of the value
chain?
Select one:
a. inbound logistics
b. operations
c. outbound logistics
d. marketing and
sales
e. service
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Which type of departmentalization requires diligent
attention to managing decentralization and delegation?
Select one:
a. Functional
b. Product
c. Customer
d. Geographic
e. Geometric
uestion 7
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When identifying the best strategy for competing in a global
marketplace, it is helpful to plot a company’s position on a(n):
Select one:
a. leadership grid
b. force field
analysis grid
c.
integration-responsiveness grid
d. cost-benefit grid
e. None of the above.
uestion 8
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Suppose you are promoted to a managerial position in a firm
that you have been working for about five years. You are pleased with your new
job but are concerned about problems you have been having. You are required, as
part of your job, to determine the employees’ leave schedules. However, when
you tell an employee that he/she can’t take leave on a certain day, the owner
of the company allows them to go anyway. Consequently, the employees you manage
are beginning to bypass you and do not seem to view you as a manager. Worse
than that, after the owner has allowed the employee to take leave, if their
work doesn’t get completed in their absence, the owner is upset with you!
In this situation, the basic problem is that the manager
doesn’t have the ___________ to carry out the ___________ he has been given.
Select one:
a. responsibility,
authority
b. authority,
responsibility
c. accountability,
authority
d. authority,
accountability
e. responsibility,
tasks
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A type of organization in which top management ensures that
there is consensus about the direction in which the business is heading is a:
Select one:
a. network
organization.
b. mechanistic
organization.
c. high-involvement organization.
d. learning
organization.
e. functional
organization.
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Suppose your company wins the Baldrige Award. When the award
is presented, there are four areas of special commendation for your company:
1. Your company has consistently had the highest customer
satisfaction ratings in the industry for over 10 years.
2. Your company has been able to reduce the cost of your
produce by 10% even though competitors’ prices and the cost of raw materials is
rising.
3. Your employees are a team of diverse, highly-satisfied
people who are committed to the organization’s sustained success.
4. Your organization’s managers and employees are in touch
with the long-term strategies for the company, constantly searching for
opportunities and changes in customer expectations.
In number 3 above, your company is being recognized in which
category of the Baldrige criteria?
Select one:
a. Leadership
b. Strategic Planning
c. Human Resource
Focus
d. Process Management
e. Business Results
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Susan is a new management trainee at Barney’s Bats, Inc. She
has just graduated with her bachelor’s degree in management and is anxious to
use her education. She has been at work several days and has some questions
about how the organization is managed and how the principles of organization
structure are used in the company. She believes there is too much
specialization and that the span of control in the company is not optimal.
Susan is looking for a long-term career with this company.
Where can she look to view possible career paths with this company?
Select one:
a. minimum job
qualifications for entry-level jobs
b. the organization
chart
c. ask the director
of public relations
d. company financial
statements
e. There is probably
no way to answer this question.
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Subdividing an organization into smaller units is
Select one:
a.
departmentalization.
b. usually less cost
efficient.
c. more expensive.
d. not effective for
decentralized organizations.
e. All of the above.
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The Community Helpers Counseling Center and the Simplified
Software Company have recently joined forces to produce a meal planning program
for use on home computers. The two organizations decided to work together on
the project since neither one could have developed the project with their own
resources. This effort could be considered a
Select one:
a. network
organization.
b. strategic
alliance.
c. cluster organization.
d. classical
conglomerate.
e. high-involvement
organization.
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The areas described in the text as the most dominant in the
global economy include:
Select one:
a. North America,
Europe, and Asia
b. North America,
Mexico, and Asia
c. North America,
South America, and Europe
d. North America,
Asia, and Africa
e. Europe, Asia, and
Africa
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Suppose you face a question regarding how to handle a
defective piece of equipment that your company sold. To tell the customer would
cost you a substantial amount of money but if the equipment fails, it could
lead to serious injury of the customer. You are choosing between three options
presented by colleagues:
Option 1: Keeping quiet about the defect.
Option 2: Review company policy, industry practices, and
advice from colleagues.
Option 3: Disclose the defect and suggest alternatives to
eliminate the risk of injury.
Option B employs which ethical approach?
Select one:
a. egoism
b. utilitarianism
c. relativism
d. virtue ethics
e. None of the above.
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The model in which managers use their organization’s
existing core capabilities to expand into foreign markets is called:
Select one:
a. international
model
b. multinational
model
c. global model
d. transnational
model
e. All of the above
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Flexible factories differ from traditional factories by
Select one:
a. lot size, flow
patterns, scheduling.
b. providing more
production options.
c. providing a
greater variety of products.
d. All of the above.
e. None of the above.
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Speaking out against unethical actions is called:
Select one:
a. empathy
b. generativity
c. mutuality
d. financial
aspiration
e. intolerance of
ineffective humanity
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Which organizational structure realizes the advantage of
local responsiveness but the disadvantage of high manufacturing costs?
Select one:
a. Transnational
b. Global
c. Worldwide
d. International
e. Multinational
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The procedures that link the various parts of the
organization for the purpose of achieving the organization’s overall mission
is:
Select one:
a. coordination.
b. accountability.
c. responsibility.
d. authority.
e. corporate
governance.
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Selling the rights to use your company’s brand name in
return for a lump-sum payment and a share of the profits generated is referred
to as
Select one:
a. franchising.
b. licensing.
c. entering a joint
venture.
d. exporting.
e. royalty
facilitation.
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Ideally, decision making should be done by
Select one:
a.
the board of directors.
b.
the top management of the organization.
c.
the customers of the organization.
d.
the supervisory level employees.
e.
those people most affected with the issue to be decided.
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The sequence of activities that flow from raw materials to
the delivery of a product or service, with additional value created at each
step is called:
Select one:
a. competitive
analysis.
b. value chain.
c. customer analysis.
d. total quality
management.
e. ISO 9000.
uestion24
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In a recent survey of 200 professionals, __________ percent
admitted to lying to customers and colleagues.
Select one:
a. 2
b. 10
c. 98
d. 64
e. 35
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___________ considers acceptable behavior as that which
maximizes benefits for the individual.
Select one:
a. Egoism
b. Deontology
c. Relativism
d. Universalism
e. None of above.